Delivery & Returns Information
DELIVERY DETAILS AND RETURN POLICY
UK next day services are sent using Royal Mail Tracked & Signed 24 Hour service.
Our standard UK free delivery is sent for with Royal Mail 2nd Class signed for services which aims to take 3-4 days, but this is not guaranteed and on occasion can take longer. This service requires a signature. Due to industrial strike action, our delivery times may be longer than expected.
Overseas orders are sent using Royal Mail international Tracked and signed for services. The guidelines for these are 5-7 working days, but this is not guaranteed and out of our control.
Orders placed on weekdays after 2pm and orders placed on a Saturday or Sunday will be dispatched the next working day.
Please note, working days do not include weekends, Bank holidays or Public Holidays in the UK.
UK next day signed for service £5.95
Scottish Highlands, Scottish Islands and Northern Ireland are not covered by the next day service, orders to these destinations will be sent using Royal Mail and we would ordinarily expect delivery to be 2-3 days although that cannot be guaranteed.
There are two zones for International Shipping:
Rest of World £14.00
LITTLE STAR JEWELLERY SHIPPING LOCATIONS:
Andorra, Antigua and Barbuda, Argentina, Austria, Australia, Aruba, Bosnia and Herzegovina, Bangladesh, Belgium, Bulgaria, Bermuda, Brunei Darussalam, Bolivia, Brazil, Bahamas, Belarus, Belize, Canada, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Spain, Germany, France, Georgia, Guernsey, Gibraltar, Greece, Israel, Italy, Hong Kong, Honduras, Croatia, Hungary, Ireland, Isle of Man, India, Iceland, Jersey, Jordan, Japan, Cambodia, Korea (South), Cayman Islands, Liechtenstein, Lithuania, Luxembourg, Latvia, Morocco, Monaco, Moldova, Montenegro, Macau, Malta, Mexico, Romania, Russia, Netherlands, Norway, New Zealand, Panama, Peru, Sri Lanka, Poland, Puerto Rico, Portugal, Paraguay, Serbia, Switzerland, Sweden, Singapore, Slovenia, Slovak Republic, San Marino, United Kingdom, Thailand, Turkey, Trinidad and Tobago, Taiwan, Ukraine, United States, Uruguay, Vietnam, South Africa, Finland, Guatemala, Philippines.
At the moment we are unable to accept orders from countries other than those specified above.
AVAILABILITY AND AUTHORISATION. All deliveries are subject to stock availability and authorisation of your payment.
SIGNATURE ON RECEIPT. A signature will be required on delivery of the goods. Receipt of a signature at the delivery address will be proof that the order has been delivered to you.
No duty applies to goods shipped within the European Union. Outside the EU any duty and customs costs appropriate to your country are not the responsibility of Little Star Jewellery.
OUR RETURNS POLICY
Little Star Jewellery we want you to be satisfied every time you shop with us but we know that sometimes an item might need to be returned and our policy is outlined below. Please make sure you read and fully understand the terms.
We are happy for you to return items within 14 days of the order being delivered for a refund or replacement as long as the item and packaging are in the same condition they arrived in, as Little Star Jewellery reserves the right to refuse a refund or exchange if the goods are not returned in the same pristine condition in which they were sent.
Please note Earrings will not be replaced if they have been tried on for hygiene reasons.
Please make sure that you measure wrist sizes before placing orders as the age guide is based on average UK wrist size but everyone is different – all lengths or diameters are provided for our
jewellery so it is best to double check that the age range listed applies to the child/person you are buying for, as we can not refund engraved items
Personalised and engraved items cannot be returned unless they have an original manufacturing fault.
If you change your mind and decide the purchased item is unsuitable or it has a manufacturing fault, please return within 14 days of receiving your order to the following address:
Little Star Jewellery Ltd, PO Box 8332, Ashbourne, DE6 9DR.
Make sure your name, address and order number are in the parcel and enclose it with your goods and original dispatch note.
Ensure your goods are placed within a securely wrapped parcel. Please note your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service. However, you must cover all return postage costs.
Please allow up to 10 working days for your exchange or refund to be processed. During very busy periods this may take up to 14 working days, but we’ll make sure we process it as quickly as possible.
If you are returning the product because of an error on our part or manufacturing fault, Little Star Jewellery will be happy to refund all costs associated in returning the item back to us, as well as your original postage costs.
Please note Little Star Jewellery will send email confirmation upon receipt of any product returns.
For any further assistance or advice, please contact a member of our team at:
Email: [email protected]