5. DELIVERY DETAILS AND RETURN POLICY
All UK purchases are shipped using APC Couriers tracked and signed for services.
European and overseas orders are shipped using Royal Mail International Signed For services and shipping times are dependent on destination, if you have any queries about this please contact us at time of purchase and we will be happy to help.
Orders placed on weekdays after 3pm and orders placed on a Saturday or Sunday will be dispatched the next working day. Please allow up to 10 working days for items which require engraving.
Please note, working days do not include weekends, Bank holidays or Public Holidays in the UK.
Express UK next day signed for service £5.95
Scottish Highlands, Scottish Islands and Northern Ireland are not covered by the next day service, orders to these destinations will be sent using Royal Mail and we would ordinarily expect delivery to be 2-3 days although that cannot be guaranteed.
Shipping prices are calculated at checkout according to destination. If you are placing an order from outside the UK and have any queries regarding price and transit time please contact us when placing the order.
LITTLE STAR JEWELLERY SHIPPING LOCATIONS:
Andorra, Antigua and Barbuda, Argentina, Austria, Australia, Aruba, Bosnia and Herzegovina, Bangladesh, Belgium, Bulgaria, Bermuda, Brunei Darussalam, Bolivia, Brazil, Bahamas, Belarus, Belize, Canada, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Spain, Germany, France, Georgia, Guernsey, Gibraltar, Greece, Israel, Italy, Hong Kong, Honduras, Croatia, Hungary, Ireland, Isle of Man, India, Iceland, Jersey, Jordan, Japan, Cambodia, Korea (South), Cayman Islands, Liechtenstein, Lithuania, Luxembourg, Latvia, Morocco, Monaco, Moldova, Montenegro, Macau, Malta, Mexico, Romania, Russia, Netherlands, Norway, New Zealand, Panama, Peru, Sri Lanka, Poland, Puerto Rico, Portugal, Paraguay, Serbia, Switzerland, Sweden, Singapore, Slovenia, Slovak Republic, San Marino, United Kingdom, Thailand, Turkey, Trinidad and Tobago, Taiwan, Ukraine, United States, Uruguay, Vietnam, South Africa, Finland, Guatemala, Philippines.
At the moment we are unable to accept orders from countries other than those specified above.
AVAILABILITY AND AUTHORISATION. All deliveries are subject to stock availability and authorisation of your payment.
SIGNATURE ON RECEIPT. A signature will be required on delivery of the goods. Receipt of a signature at the delivery address will be proof that the order has been delivered to you.
No duty applies to goods shipped within the European Union. Outside the EU any duty and customs costs appropriate to your country are not the responsibility of Little Star Jewellery.
OUR RETURNS POLICY
At Little Star Jewellery we want you to be satisfied every time you shop with us but we know that sometimes an item might need to be returned and our policy is outlined below. Please make sure you read and fully understand the terms.
We are happy for you to return items within 14 days of the order being delivered for a refund or replacement as long as the item and packaging are in the same condition they arrived in, as Little Star Jewellery reserves the right to refuse a refund or exchange if the goods are not returned in the same pristine condition in which they were sent.
Please note Earrings will not be replaced if they have been tried on for hygiene reasons.
Personalised and engraved items cannot be returned unless they have an original manufacturing fault.
If you change your mind and decide the purchased item is unsuitable or it has a manufacturing fault, please return within 14 days of receiving your order to the following address:
Little Star Jewellery Ltd, PO Box 8332, Ashbourne, DE6 9DR
Make sure you write your name, address and order number on the returns form we will email you and enclose it with your goods and original dispatch note.
Ensure your goods are placed within a securely wrapped parcel. Please note your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service. However, you must cover all return postage costs.
Please allow up to 10 working days for your exchange or refund to be processed. During very busy periods this may take up to 14 working days, but we’ll make sure we process it as quickly as possible.
If you are returning the product because of an error on our part or manufacturing fault, Little Star Jewellery will be happy to refund all costs associated in returning the item back to us, as well as your original postage costs.
Please note Little Star Jewellery will send email confirmation upon receipt of any product returns.
For any further assistance or advice, please contact a member of our team at:
Email: [email protected]
All queries should be emailed to us at [email protected] and are generally dealt with within 48 hours. If we need to investigate your query further we will advise you.